Frequently Asked Questions
Everything you need to know about the RingConn Smart Ring.
How do I determine my correct ring size?
After placing your order, we first ship a Sizing Kit to your address. This allows you to test different sizes for 24 hours to ensure a perfect fit before we ship your actual RingConn Smart Ring.
Is the RingConn Smart Ring waterproof?
Yes, the RingConn Smart Ring features an IP68 rating, making it water-resistant up to 50 meters (165 feet). You can safely wear it while swimming, showering, or washing your hands.
What is the battery life and charging time?
The ring lasts up to 7 days on a single charge. It comes with a portable charging case that provides up to 150 days of total power, and the ring itself fully recharges in about 90 minutes.
Do I need a monthly subscription to view my health data?
No, RingConn offers full access to all your health metrics and data insights through our mobile app without any monthly subscription or hidden fees.
What is your return and warranty policy?
We offer a 30-day money-back guarantee if you are not satisfied with your purchase. Additionally, every RingConn Smart Ring comes with a 1-year limited warranty covering manufacturing defects.
Can I sync my data with other health apps?
Yes, the RingConn app is compatible with both Apple Health and Google Health Connect, allowing you to centralize your wellness data across your favorite platforms.